CiviCRM is Free Software - this means it is developed by a community and licensed in a generous way so you can use it for free for whatever you want.
Free Software (sometimes also referred to as Free and Open Source Software, FLOSS, FOSS, Software Libre, or Open Source) is software that anyone can download, share, and -- significantly -- change in any way they want. Practically speaking, you might never want to change the software, or even have a staff person who can read the source code (the instructions written by programmers). But the ability to change the software protects you in many ways:
- CiviCRM will not go away, unlike non-free software from some companies that gets abandoned if the company goes bankrupt or decides to discontinue a specific product.
- The software can be used and customised free of charge.
- Nobody can suddenly take away features or change the terms under which you are allowed to use the software and its features.
- If an organisation wants a feature that CiviCRM doesn't provide, the organisation can hire someone to create it. Of course, the organisation can also submit a feature request to the CiviCRM team as with any software product.
- Similarly, anyone can fix a bug (error in the software) if he or she has the skills to do so. Because the source code is available, clients can also find bugs more easily.
- Members of the community have much more input into how CiviCRM develops than is traditionally available via closed source/commercial software, because they can understand the product by reading the code and can make changes. Furthermore, many people can try different implementations of features and the community can decide by vote or consensus which one to make official.
That may be enough for you, but for the sake of completeness we'll offer some widely used definitions:
"Free software or software libre is software that can be used, studied, and modified without restriction, and which can be copied and redistributed in modified or unmodified form either without restriction, or with minimal restrictions only to ensure that further recipients can also do these things and that manufacturers of consumer-facing hardware allow user modifications to their hardware. Free software is available gratis (free of charge) in most cases."
"Open source software (OSS) is defined as computer software for which the source code and certain other rights normally reserved for copyright holders are provided under a software license that meets the Open Source Definition or that is in the public domain. This permits users to use, change, and improve the software, and to redistribute it in modified or unmodified forms. It is very often developed in a public, collaborative manner."
Nearly any software that qualifies as free also qualifies as Open Source, and vice versa. The main reason that two different terms exist is that "free software" emphasizes the freedom aspect (that you aren't under the control of the original programmers) whereas "open source software" emphasizes the convenience and potential for innovation provided by having the source code available.
When you install and use CiviCRM, you'll notice there is no annoying click-through software license imposing a thousand things that you can or cannot do with it. That's because free software doesn't limit your right to do with the software whatever you want. Free and open source software have licenses, but they're simpler than and quite different from proprietary software ('closed software') licenses. CiviCRM itself is available under Affero General Public License version 3.0, one of the popular free software licenses used by many other projects.
Free Software and non-profits
Explaining all of the possible considerations on using FOSS in non-profit and advocacy work might take a really long time, so let's focus on the most important highlights:
- One of the priorities of FOSS projects, including CiviCRM, is to involve the community of users in the process of designing and building the software. In the long run, this not only assures that the software is doing exactly what it should do to sustain the needs of its users, but it also allows indirect exchange of knowledge and experience between organisations. By using CiviCRM, you are basically taking advantage of other non-profit and advocacy practitioners' experience.
- Having access to the source code gives you and your organisation a certain level of independence. With proprietary software it is usually impossible to customise the tools to meet your specific needs. With FOSS, you can hire a developer or consultant and work with them on providing specific functionality needed in your work. Additionally, if you contribute your improvements to the project community other organisations will probably start using them. It means you can receive testing and further improvements of your functionality for free.
- When a company which provided you with closed software goes out of business, the usual procedure for an organisation reliant on that software is to abandon the software and start investing in a new one (which is resource intensive and costly). It's less likely to happen with Free and Open Source Software - there is always a community of users and developers around it and there is no single "point of failure." With FOSS projects, if the main organisation behind a specific piece of software shuts down or changes their focus, the community takes over, a new organisation is formed and the software development and support continues.
Apart from the practical advantages listed above, there is also a more philosophical approach to answering the question of importance of FOSS for non-profits and advocacy organisations. Without getting too deep into philosophical discussions, there is a great overlap between values shared by non-profit organisations and those shared by Free and Open Source Software communities. By working with the community of users, providing your feedback, contributing your changes back into the project, you are actually strengthening the non-profit sector.
Free Software Foundation
The Free Software Definition
Open Source Initiative
The Open Source Definition
GNU Affero General Public License v3
Choosing and Using Free and Open Source Software: A primer for nonprofits